At Track Fit Wear Sales, we stand behind our premium training apparel with the same confidence we put into every stitch of our performance gear. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.
Our Return Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:
- Items must be unworn, unwashed, and in original condition with tags attached
- Proof of purchase is required (order number or receipt)
- Items must be in original packaging
Non-Returnable Items
For hygiene reasons, we cannot accept returns on:
- Any training wear that shows signs of wear or has been washed
- Items without original tags or packaging
- Final sale items (if any are marked as such)
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact our team at [email protected] within 15 days of receiving your order
- Provide your order details and reason for return/exchange
- Wait for approval – we’ll respond within 48 hours with return instructions
- Package your items securely in the original packaging
- Ship your return to our warehouse (return shipping is at customer’s expense)
Return/Exchange Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Track Fit Wear Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number]. The details are as follows:
- Item(s) for return: [Product Name, Size, Color]
- Reason for return: [Size issue, Quality concern, etc.]
- Preferred resolution: [Refund, Exchange for Size ___, Store Credit]
Please advise next steps. Thank you!
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Process
Once we receive and inspect your returned items:
- Processing time: 3-5 business days after receipt
- Refund method: Original payment method (Visa, MasterCard, JCB, PayPal)
- Timeline: Allow 5-10 business days for the refund to appear in your account
Note: Shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost to send your replacement item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
Return Address:
Track Fit Wear Sales
Returns Department
3237 Ventura Drive
Seaside, CA 93955 USA
Exchange Policy
Prefer a different size or color? We’re happy to exchange your item provided it meets our return criteria. Please indicate your preferred exchange item in your return request. Exchanges are subject to availability.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedite your replacement.
For any questions about our returns policy, don’t hesitate to reach out to our customer service team. We’re committed to your satisfaction – just as we’re committed to crafting the highest quality training wear for athletes worldwide.