FAQ

We specialize in high-performance athletic wear including:

• Tracksuits
• Training shirts
• Training shorts
• Training trousers
• Training wear for kids

All our products are designed with athletes’ needs in mind – combining performance, comfort, and durability.

Absolutely! Many of our customers purchase matching sets for their teams or families. We recommend taking advantage of our Free Shipping on orders over $50 when stocking up on multiple items.

Our products follow standard athletic sizing. Detailed size charts are available on each product page. If you’re between sizes or have specific fit questions, our team at [email protected] can provide personalized recommendations based on your measurements and training needs.

We accept all major credit cards including:

• Visa
• MasterCard
• JCB

We also accept PayPal for secure checkout.

Your security is as important to us as your performance. We use industry-standard encryption for all transactions and never store your full payment details on our servers.

We process orders quickly to get you your gear fast! If you need to modify or cancel your order, please contact us at [email protected] immediately. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

We offer two shipping methods designed for athletes:

1. Standard Shipping ($12.95 flat rate)
   • Delivery Time: 10-15 days after dispatch
   • Carrier: DHL or FedEx
   • Real-time tracking updates
2. Free Shipping (orders over $50)
   • Delivery Time: 15-25 days after dispatch
   • Carrier: EMS

Our team carefully prepares your performance gear within 1-2 business days before dispatch. You’ll receive tracking information the moment your package leaves our facility.

We ship worldwide with the exception of some remote areas in Asia. If you’re unsure about delivery to your location, please contact us at [email protected] and we’ll be happy to check for you.

Yes! For Standard Shipping via DHL or FedEx, you’ll receive real-time tracking updates. For Free Shipping via EMS, tracking may be available depending on your location. You’ll always receive shipping confirmation with any available tracking information when your order leaves our facility.

We stand behind our gear and offer hassle-free returns within 15 days of delivery. Items must be in original condition with tags attached. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error in your order. In these cases, we’ll provide a prepaid return label.

Once we receive your returned items, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Currently, we process returns and new orders rather than direct exchanges. This ensures you get your correct size or item as quickly as possible. Simply return the original item following our return process and place a new order for the item you want.

Our team is always ready to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 3237 Ventura Drive, Seaside, US 93955

We typically respond to all inquiries within 24 hours during business days.

Currently, we operate exclusively online through trackfitwear.com. This allows us to focus on providing the best possible service and delivery to athletes worldwide while keeping our prices competitive.